Policies

Cancellation and Refund Policy

Cancellations must be submitted in writing to [email protected] and received by March 6, 2026.

Convention registration cancellations received on or before January 28, 2026, will be assessed a $50 processing fee. Convention registration cancellations received between January 29 - March 6, 2026, will be assessed a 50% processing fee.

Refunds will not be granted for convention registration or ticketed event cancellations after March 6, 2026; however, substitutions will continue to be permitted.

Note: Cancellation of a registration does not automatically cancel the attendee’s hotel reservation. Hotel reservations must be cancelled separately.

Substitution Policy

• On or before March 6, 2026: A written substitution request must be emailed to [email protected] along with a copy of your confirmation and a completed registration form for your substitute.
• After March 6, 2026: Your substitute can bring your original confirmation on-site to the registration counter along with a completed registration form and the switch will be made at that time.

Note: If you paid a member rate, but your substitute is a non-member, the substitute will need to pay the difference in cost; however, if the substitute rate is lower than what you originally paid, you will not receive a difference in the price. If you received the early bird discount for staying within the housing block and registering by January 28, but your substitute is not staying in the housing block, the substitute will need to pay the difference in cost.

Event Code of Conduct

SHAPE America is committed to presenting a fun, friendly, and informative convention for all participants. This includes creating an atmosphere that is harassment-free. All convention participants are required to adhere to the SHAPE America Event Code of Conduct for the duration of our National Convention & Expo at all convention venues and all convention-related social events.