Frequently Asked Questions

All items that are free to all or included with membership will have a button that says “launch” under the title. Simply click “launch” to gain access. After the first launch, this item will be accessible in the “My Transcript” tab of your Dashboard in the Online Institute.

Once you are logged in, navigate to the item you want to purchase in the course catalog. Click the "buy now" button to initiate your purchase.

Simply log in to access your items at any time. All launched and/or purchased items are available in the “My Transcript” tab of your Dashboard.

SHAPE America contact hour(s) (SACH) are available through the Online Institute. The Online Institute provides a comprehensive transcript of all completed items, which is also available in PDF format. When you have completed a course or passed an exam, your certificates will show up under the item in the “Grades” tab of “My Transcript.” Locate the appropriate item, then click “Certificate” to access your certificate. Please note that you will need to check with your district and/or licensing agency to see if SHAPE America contact hours will count towards your professional development and/or licensure requirements.

SHAPE America offers several membership levels. SHAPE America Select and Premier members enjoy the greatest discounts on the SHAPE America Online Institute. Join online now.

You can upgrade from a Basic Online membership to a Select membership at any time, even if your renewal date is months away. For a limited time, we are offering Basic Online members the opportunity to add a year of Select Professional membership to their account and receive Select Professional membership benefits for the remainder of their Basic Online membership term.

For example, let’s say your Basic Online membership ends in six months. If you “Add a Year of Select Membership,” your membership will continue for 18 months and you receive Select membership benefits– including 30% off courses in the Online Institute – the entire time!

To take advantage of this upgrade opportunity, call our Member Services Department at 800-213-7193. Not interested in adding a year? We can also prorate the switch to a Select membership for the rest of your current membership term. It’s your choice.

Log in to your membership account and access your profile to renew online.

If you are having difficulty with your username or password or have questions about your membership benefits, please contact Member Services at membership@shapeamerica.org or 800-213-7193 ext#1490. If you are having difficulty with the functionality of the online institute, please contact our IT help desk at learningsupport@yourmembership.com.. If you have questions regarding webinars, e-courses or any of the items available within the online institute please contact our Professional Development team at education@shapeamerica.org.