* Based on member benefits.
**Saturday Only registrations must be completed by 1 p.m. on Friday, March 23. After that date/time registrations cannot be processed.

Purchase Order Policy:

• On or before March 9, 2018: Purchase orders will be accepted by mail or fax at this address:
• ATTN: SHAPE America
  5202 Presidents Court, G100
  Frederick, MD 21703
  Fax: 301-694-5124
  Direct questions to: [email protected] | Phone: 800-424-5249 (international registrants, please call 847-996-5829)
• After March 9: Purchase orders must be submitted on site.

Purchase orders (not just the purchase order number) must be accompanied by a completed registration form for each attendee. A copy of your original purchase order, not just the purchase order number, must be received in order to process your registration(s).

Cancellation Policy:

• Cancellations must be submitted in writing to [email protected] and received by February 14, 2018.
• Convention registration cancellations received on or before February 14, 2018 will be refunded minus a $50 processing fee.
• There will be no refunds granted for convention registration or ticketed event cancellations after February 14, 2018; however, substitutions will continue to be permitted.
• Cancellation of a registration does not automatically cancel the attendee’s hotel reservation. Hotel reservations must be cancelled separately.

Substitution Policy:

• On or before March 4, 2018: A wriiten substitution request must be emailed to [email protected] along with a copy of your confirmation and a completed registration form for your substitute.
• After March 4: Your substitute can bring your original confirmation on-site to the registration counter along with a completed registration form and the switch will be made at that time.

Note: If you paid the member rate, but your substitute is a non-member, the substitute will need to pay the difference in cost; however, if the substitute rate is lower than what you original, paid, you will not receive a difference in the price