1. Data We Collect
1.1 Data You Provide To Us
You provide data to create an account with us.
Create an Account
To create a SHAPE America account you need to provide data including your name, email address and/or phone number, and a password. If you choose to purchase a product or join SHAPE America at one of our paid membership tiers, you will also need to provide payment (e.g., credit card) and billing information.
Once you have created an account, you will be able to create your SHAPE America profile (a complete profile helps you get the most from our Services).
You have choices about the information on your profile, such as your interest areas, birthdate, gender, contact information and communication preferences. Some Members also have access to and may choose to complete a separate Exchange community
profile. You don’t have to provide additional information on your SHAPE America profile; however, profile information helps you to get more from our Services, including helping other SHAPE America members find you. It’s your choice whether to include sensitive information. We do not require Members to include sensitive data (e.g., race, ethnicity, birthdate, gender information) in their SHAPE America profile. Please do not post or add personal data to your profile that you would not want to be publicly available.
Posting and Uploading
We collect personal data from you when you provide, post or upload it to our Services, such as when you fill out a form, (e.g., with demographic data or salary), respond to a survey, or submit a resource to our member community. If you opt to sync your social media accounts, we may receive your education, professional associations and job history for display in our Exchange community.
You don’t have to post or upload personal data; though if you don’t, it may limit your ability to grow and engage with your network over our Services.
1.2 Data From Others
Others may post or write about you.
Content and News
You and others may post content that includes information about you (as part of articles, posts, comments, videos) on our Services.
Customers and partners may provide data to us. We receive personal data about you when you use the services of our and partners, such as the SHAPE America Online Institute, Exchange Community, SHAPE America Career Center.
Related Companies and Other Services
We receive data about you when you use some of the other services provided by us or our affiliates
. Affiliates are companies controlling, controlled by or under common control with us, including, for example, SHAPE America Online Institute, Exchange Community, SHAPE America Career Center. For example, your courses in the SHAPE America Online Institute are provided to us in order to allow us to offer you targeted professional development offerings on our Services.
1.3 Service Use
We log your visits and use of our Services, including mobile apps.
We log usage data when you visit or otherwise use our Services, including our sites, app and platform technology (e.g., our partner sites), such as when you view or click on content (e.g., download library) or ads (on or off our sites and apps), perform a search, or create an account in our Career Center. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
1.4 Cookies, Web Beacons and Other Similar Technologies
We collect data through cookies and similar technologies.
SHAPE AMERICA collects cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) on our Web site to recognize you and/or your device(s) on, off and across different Services and devices. SHAPE AMERICA uses this information only internally - to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. SHAPE AMERICA does not require that you accept cookies, however, some functionality on our Web site, our product or service check-out process, and products and services may be disabled if you decline to accept cookies.
SHAPE AMERICA uses analytics data and the DoubleClick cookie to serve ads based on a user's prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable.
1.5 Your Device and Location
We receive data from your devices and networks, including location data.
When you visit or leave our Services (including our website or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location based on your phone settings.
If you communicate through our Services, we learn about that.
We collect information about you when you send, receive, or engage with messages in connection with our Services. For example, if you get an Exchange community connection request, we track whether you have acted on it and will send you reminders. We also use activity data to trigger automated messages and deliver targeted messaging about programs, products and services to you.
1.7 Workplace and School Provided Information
When your employer or school buys a Service for you to use, they give us data about you.
Others buying our Services for your use, such as your employer or your school, provide us with personal data about you and your eligibility to use the Services that they purchase for use by their workers, students or alumni. For example, we will get contact information for “Ship To
” information and for authorizing users of our premium Services, such as our convention registration, Exchange community or Online Learning products.
1.8 Sites and Services of Others
We get data when you visit sites that include our plugins, ads or cookies or log-in to others’ services with your SHAPE America account.
We receive information about your visits and interaction with services provided by others when you log-in with your SHAPE America password or visit others’ services that include our plugins (such as “SHAPE America Online Store”), ads, cookies or similar technologies.
We are improving our Services, which means we get new data and create new ways to use data.
2. How We Use Your Data
We use your data to provide, support, personalize and develop our Services.
How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your profile. We use the data that we have about you to provide and personalize, including with the help of automated systems and inferences we make, our Services (including automated messages) so that they can be more relevant and useful to you and others.
Our Services help you connect with others, find and be found for work and social networking opportunities, stay informed, get professional development and be more productive.
We use your data to authorize access to our Services.
Our Services allow you to stay in touch and up to date with colleagues, partners, and other professional contacts. To do so on Exchange, you will “connect” with the professionals who you choose, and who also wish to “connect” with you. Subject to your settings, when you connect with other Members, they will be able to see your profile information in order to exchange professional opportunities.
We will use data about you (such as your profile, profiles you have viewed or activity data provided through uploads or other engagements) to suggest new opportunities (e.g. products that meet your interest areas).
Our Services allow you to stay informed about news, events and ideas regarding professional topics you care about, and from professionals you respect. Our Services also allow you to improve your professional skills, or learn new ones. We use the data we have about you (e.g., data you provide, data we collect from your engagement with our Services and inferences we make from the data we have about you), to recommend relevant content on our Services, and skills that you might need to pursue your next opportunity. So, if you let us know that you are interested in a new skill (e.g., by watching a learning video), we may use this information to personalize content in an email, or suggest that you watch related learning content to help you towards that new skill. We use your content, activity and other data, including your name and picture, to provide notices to your network and others on Exchange. For example, subject to your settings, we may notify others that you have posted a blog.
Our Services allow you to explore careers, evaluate educational opportunities, and seek out, and be found for, career opportunities. Your profile can be found by those looking to hire (for a job or a specific task) or be hired by you. We will use your data to recommend jobs or mentees, show you and others who work at a company, in an industry, function or location or have certain skills and connections. We may use automated systems to profile and provide recommendations to help make our Services more relevant to our Members, Visitors and customers. Keeping your profile accurate and up-to-date may help you better connect to others and to opportunities through our Services.
Our Services allow you to collaborate with colleagues and build your professional network. Our Services allow you to communicate with other visitors and members and schedule and prepare meetings with them.
2.2 Premium Services
Our premium Services, including membership, allow paying users to access member-only content on our site.
We contact you and enable communications between Members through our Exchange community. We offer preference settings in the account profile to control what messages you receive.
We will contact you through email, phone, notices posted on our websites or apps, messages to your Exchange account, and other ways through our Services, including push notifications through our mobile app. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services, network updates, reminders, job suggestions and promotional messages from us and our partners. You may change your communication preferences at any time in your account profile. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
We serve you tailored ads both on and off our Services. We target (and measure the performance of) ads to Members, Visitors and others both on and off our Services directly or through a variety of partners. Partners include ad networks, exchanges and others, using the following data, whether separately or combined:
• Data from advertising technologies on and off our Services, like web beacons, pixels, ad tags, cookies, and device identifiers;
• Member-provided information (e.g., profile, contact information);
• Data from your use of our Services (e.g., search history, content you read, connections, Special Interest Group participation, page visits, videos you watch, clicking on an ad, etc.), including as described in Section 1.3;
We will show you ads called sponsored content which look similar to non-sponsored content, except that they are labeled “ads” or “sponsored.” Subject to your settings, if you take an action (such as like, comment or share) on these ads, your action is associated with your name and viewable by others, including the advertiser.
Info to Ad Providers
We do not share your personal data with any third-party advertisers or ad networks for their advertising except for: (i) hashed or device identifiers (to the extent they are personal data in some countries); (ii) with your separate permission (e.g., lead generation form) or (iii) data already visible to any users of the Services (e.g. profile). However, if you view or click on an ad on or off our site or apps, the ad provider will get a signal that someone visited the page that displayed the ad, and they may through the use of mechanisms such as cookies determine it is you.
We promote our Services to you and others.
We use data and content about Members for invitations and communications promoting membership and network growth, engagement and our Services.
2.6 Developing Services and Research
We develop our Services and conduct research.
We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth and engagement on our Services, and help connect professionals to each other.
Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.
2.7 Customer Support
We use data to help you and fix problems.
We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).
We use data to generate aggregate insights.
We use your data to produce and share aggregated insights that do not identify you. For example we may use your data including inferences drawn from data about you such as your age or gender
to generate statistics about our members, their profession or industry, to calculate ad impressions served or clicked on, or to publish visitor demographics for a Service or demographic workforce insights.
2.9 Security and Investigations
We use data for security, fraud prevention and investigations.
3. How We Share Information
3.1 Our Services
Any data that you include on your profile and any content you post or social action (e.g. Exchange community) may be seen by others.
Subject to your settings, your account profile may be visible to Members and customers of our Services. Subject to your settings, it can also be visible to others on or off of our Services (e.g., Visitors to our Exchange site).
Blogs, Comments, Messages
Some of our Services allow viewing and sharing information including through blogs, posts, and comments.
When you share an article or a post (e.g., an update, image, video or article) publicly in our member blogs it can be viewed by everyone and re-shared anywhere. Members, Visitors and others will be able to find and see your publicly-shared content, including your name (and photo if you have provided one).
3.2 Others’ Services
You may link your Exchange profile with others’ services so that they can look up your educational information, job history etc...
Subject to your settings, other services may look-up your profile. When you opt to link your account with other services, personal data will become available to them. The sharing and use of that personal data will be described in, or linked to, a consent screen when you opt to link the accounts. For example, you may link your Exchange profile to LinkedIn to share content
3.3 Related Services
We share your data across our different Services and affiliated entities.
3.4 Service Providers
We may use others to help us with our Services.
We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
3.5 Legal Disclosures
We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of SHAPE America, our Members, personnel, or others.
3.6 Change in Control or Sale
4. Your Choices & Obligations
4.1 Data Retention
We keep most of your personal data for as long as your account is open.
We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you only use our Services when looking for a new job every few years, we will retain your information and keep your profile open unless you specifically request it be removed.
4.2 Rights to Access and Control Your Personal Data
You can access or delete your personal data. You have many choices about how your data is collected, used and shared.
For personal data that we have about you:
- Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
- Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
For more information you can contact us using the contact information below.
4.3 Account Closure
We keep some of your data even if you discontinue membership or don’t use your account.
We retain your personal data as reasonably necessary to meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to “unsubscribe” from further messages from us.
Information you have shared with others (e.g., through Exchange) may remain visible after you closed your account or deleted the information from your own profile, and we do not control data that other Members copied out of our Services.
5. Other Important Information
We monitor for and try to prevent security breaches. Please use the security features available through our Services.
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
5.2 Lawful Bases for Processing
We have lawful bases to collect, use and share data about you. You have choices about our use of your data.
At any time, you can withdraw consent you have provided by going to settings.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent when required by law
. Where we process data based on consent, we will ask for your explicit consent. You may withdraw your consent at any time, but that will not affect the lawfulness of the processing of your personal data prior to such withdrawal. Where we rely on contract (such as membership), we will ask that you agree to the processing of personal data that is necessary for entering into or performance of your contract with us. We will rely on legitimate interests as a basis for data processing where the processing of your data is not overridden by your interests or fundamental rights and freedoms (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the SHAPE America Services you have requested)) and “legitimate interests”.
Where we rely on your explicit consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.
5.3. Contact Information
You can contact us or use other options to resolve any complaints.
If you have questions or complaints regarding this Policy, please first contact SHAPE America online at email@example.com
. You can also reach us by physical mail at SHAPE America, 1900 Association Drive, Reston, VA 20191; Phone: (800) 213-7193; Fax: (703) 476-9527